Frequently Asked Questions
1. How can I track my order?
You can track your order by logging into your NeoWave Retail account and accessing the “Order History” section. There, you’ll find detailed information about the status and tracking of your order.
2. What payment methods do you accept?
We accept various payment methods, including credit and debit cards. You can choose your preferred payment option during the checkout process for a seamless experience.
3. Can I return a product if I change my mind?
Yes, we offer a return policy that allows you to return items within 10 days of delivery for a refund or exchange. Please review our Returns and Refunds policy for more details.
4. How long does delivery take?
The estimated delivery time is typically 5-7 working days from the date of purchase. However, please note that delivery times may vary based on your location and other factors.
5. Are international shipments available?
Currently, we only offer shipping services within India. We do not provide international shipping at this time.
6. What if I receive a damaged or defective item?
If your item arrives damaged or has a manufacturing defect, please contact our customer support team. We will arrange for a replacement or refund as appropriate.
7. Do you have a physical store where I can make a purchase?
NeoWave Retail operates exclusively as an online platform. You can shop for our products conveniently from our website.
8. How can I reach your customer support team?
You can contact our customer support team via email at support@neowaveretail.in or by phone at +91 9581120226. We are available to assist you between 10 am and 10 pm.
9. Is my personal information safe with NeoWave Retail?
Yes, we take data privacy seriously. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.
10. Can I change or cancel my order after it’s been placed?
If you wish to make changes or cancel your order, please contact our customer support team as soon as possible. Order modifications or cancellations are subject to certain conditions.
12. Do you offer gift wrapping or personalized messages for orders?
- Yes, we do! We understand the importance of making your gifts extra special. During the checkout process, you’ll have the option to request gift wrapping and include a personalized message for your loved ones. Make your gifts even more memorable with our thoughtful wrapping and messaging services.
If you have any further questions or require assistance not covered in our FAQ, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth shopping experience with NeoWave Retail.