At NeoWave Retail, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and refunds policy to ensure your peace of mind.

Return Policy

You have the option to return items purchased from NeoWave Retail within 10 days of delivery if you are not satisfied with your purchase. We accept returns for the following reasons:

  1. Wrong Item Received: If you receive an item that is different from what you ordered, we will gladly replace it with the correct product at no additional cost.
  2. Damaged or Defective Items: In the unfortunate event that your item arrives damaged or has a manufacturing defect, we will replace it with a new one. Please contact our customer support team to initiate the return process.
  3. Change of Mind: If you simply change your mind or are not satisfied with your purchase, you can return the item for a refund or exchange. Please note that return shipping charges may apply in this case.

Refund Process

Once we receive your returned item and inspect it, we will process your refund or replacement within 7-10 business days. Refunds will be issued in the original payment method used during the purchase.

Return Shipping

In most cases, return shipping costs for items covered under our return policy will be borne by NeoWave Retail. However, for returns due to a change of mind or customer preference, return shipping costs will be the responsibility of the customer.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@neowaveretail.in or call us at +91 9581120226 to inform us about your return and the reason for it.
  2. You will receive instructions on how to return the item, including the return address and any additional details.
  3. Pack the item securely in its original packaging, along with any accessories or documentation that came with it.
  4. Ship the item to the provided return address using a trackable and insured shipping method.
  5. Once we receive and inspect the returned item, we will process your refund or replacement accordingly.

Contact Us

If you have any questions or need assistance with the returns and refunds process, please do not hesitate to contact our customer support team:

Email: support@neowaveretail.in

Phone: +91 9581120226

Our customer support team is available to assist you between 10 am and 10 pm.

Thank you for choosing NeoWave Retail. We are committed to ensuring your satisfaction with every purchase.